Frequently Asked Questions

About Messco

  • What is Messco?

    At Messco, we take pride in our long history of providing medical alert services to seniors in Ontario, Canada for over 34 years. Our goal is to provide every elderly person with the opportunity to live with dignity, independence, and peace. We provide the best personal service and care, and we’re always willing to go the extra mile to help our clients. 

    Our team is made up of individuals from all over the world, and we value diversity and encourage everyone to use their unique skills, knowledge, and experience to help our clients. We believe that diversity is what makes our team strong, and we’re always looking for new ways to improve and grow. 

    So if you’re looking for a company that truly cares about its clients, and is committed to providing the best possible service and care, look no further than Messco. We’re here to help, and we’re always happy to hear from you! 

    And remember, as the saying goes, “Why did the tomato turn red? Because it saw the salad dressing!” Let’s keep things light and positive! 

    Our values: 







Onboarding Guide

  • Communication Guide for Messco Team

    Dear colleague, 

    Welcome aboard! 🎉  

    We’re thrilled to have you join our Messco team! We’re a fun-loving bunch who work hard, but we also know how to have a good time. 

    As an international and cross-functional team, it’s important that we communicate effectively and respectfully with each other. So, we’ve put together a few guidelines to help us work together seamlessly. 

    First things first, let’s talk email. Please use your work email ( for all team-related applications and programs. We’d also love it if you could check your email a couple of times a day – it’s a great way to stay on top of things and keep in the loop! 

    Now, let’s chat about Slack. This is our go-to communication tool, and it’s where we’ll be spending most of our time chatting and collaborating. Feel free to send GIFs, emojis, and all the silly memes you can find – we love a good laugh! Just remember to keep things professional and respectful, and always respond in a timely manner. 

    To ensure clear and productive communication during our Google Meetings, we kindly ask that you use headphones and a microphone. It would be best if you could find a quiet and peaceful spot to join the call. While we don’t require the use of video cameras, feel free to use them if you prefer. Also, please make an effort to join meetings on time so that we can make the most out of our time together.  

    2. Online working hours 

    We expect everyone to be available for online meetings between 9:00 AM and 12:00 AM EDT/EST. If you have other commitments outside of this time frame, let us know so we can work around it. 

    To find out the time difference between your time zone and Eastern Time (EDT/EST), you can use this handy time zone converter tool

    3. Meeting confirmation 

    Finally, we encourage you to customize your Google Calendar with your time zone, working hours, and days off. This will make it easier for us to schedule meetings and ensure that everyone’s schedule is respected. 

    There are two ways to confirm a meeting invitation: 

    3.1. Click the “Yes” button at the end of the invitation email 

    3.2. Click the “Yes” button in the Google Calendar 

    4. Cancelling or Declining Meetings 

    If you’re not able to make a meeting, no problemo! Just decline the invite in Google Calendar and let me know when you’re free instead. No need to feel guilty about it, we’re all human and things come up. 

    Setting up Your Google Calendar 

    Updating your Google Calendar is a snap, just follow this handy link I’ve provided for you. It may look like a long list of settings, but don’t worry, I only need you to set two items for now. 

    5.1. Setting Your Time Zone 

    To avoid confusion, make sure to set your time zone and add the World Clock feature so you can see what time it is for your fellow team members. Here’s an example of our team’s time zones + clocks, just to give you an idea: 

    Once you’ve set it up, you’ll be able to see something like this. 

    Congratulations! You are now a time zone ninja and will never be caught off guard wondering whether your colleague is already sipping their morning coffee or already deep in dreamland. 

    5.2. Setting Your Working Hours 

    Let us know when you’re available by adding your working hours and days off to your calendar.  

    t’s totally up to you how you want to structure your schedule, so feel free to get creative. By doing this, you’ll make it easier for me (and other team members) to schedule meetings with you and plan around your availability. Plus, you’ll be a scheduling superhero! 🦸‍♀️🦸‍♂️ 


    Thanks for reading! Let’s make our communication as smooth as butter. And if you have any ideas on how we can improve this guide, feel free to share them – we’re all ears! 😎 

    What is next? 

    You can find out a little bit about Messco here. 


  • How do I cancel or change my order?
    Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.
  • How to track my order?
    You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
  • What are my payment options?
    We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

Shipping & Delivery

  • Do you ship overseas?
    Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.
  • Do you offer free shipping?
    Yes, free shipping is available for all the orders that’s placed inside the United States. We charge shipping fees for overseas orders.
  • How long does the delivery take?
    We usually take 3-5 business days for your order to be shipped & delivered.

Refund & Exchange

  • How long does it take to get the Refund?
    Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
  • How do I track my Refund?
    To track the status of your refund, kindly refer to your confirmation email that you have received from us.
  • What is your Refund & Exchange Policy?
    You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.